Refund policy

Southern Essentials Return & Store Credit Policy

We want you to love your purchase! If something doesn’t work out, please review the policy below before starting a return.

Return Window & How to Start

Returns must be initiated within 14 days of delivery.

To begin, email help@shopsouthernessentials.com with your order number and “RETURN” in the subject line. Wait for approval and return instructions before shipping anything back.

Do not return items to the address on your package. Unauthorized returns may not be accepted.

Return Shipping

Once approved, items must be shipped back within 7 days.

Customer is responsible for return shipping costs
Use a tracked shipping method (we are not responsible for lost or damaged returns)

Store Credit

After your return is received, please allow 3–5 business days for inspection and processing.

Approved returns are issued as store credit only. No refunds to the original payment method will be provided. Store credit will be emailed to the address on the order.

Return Eligibility Requirements

To qualify for store credit, items must be:

Unworn, unused, unwashed, and unaltered
Free of makeup, deodorant, perfume, pet hair, smoke, stains, or wear
In original condition with all tags attached
Returned within the required timeframe

Items not meeting these conditions may be rejected and returned to the customer at their expense.

Final Sale Items (Non-Returnable)

The following are final sale and cannot be returned or exchanged:

Items marked Final Sale
Clearance or deeply discounted final sale items
Gift cards
Bathing suits
Jewelry
Hats
Shoes
Pillowcases
Items that are worn, washed, altered, damaged, or used
Previously exchanged or replacement items

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact help@shopsouthernessentials.com immediately with your order number and photos.

Do not wear, wash, or alter the item before contacting us.

Sizing, Fit & Change of Mind

Eligible items may be returned within the return window if they meet all requirements. Store credit can be used to reorder a different size or style, subject to availability.

Shipping Issues & Address Errors

We are not responsible for delays or delivery issues caused by: